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Onboarding Process for Clients

Your journey towards exceptional care starts here with us! Our onboarding process has been carefully tailored to be easy, transparent and all about you – let’s explore its key steps together as part of our unique care matching approach:

1. Initial consultation:

We start the conversation by providing you with our services and values; from there we’ll strive to understand your unique needs and create a care plan tailored specifically for you.

2. Thorough Assessment and Care Planning:

Provide us with your family’s input as you create a care plan tailored specifically for their unique requirements. We take an individualised approach when conducting assessments so we capture every detail necessary..

3. Service Agreement:

Let’s have an honest conversation about what your needs are so we can work together towards an agreement on all details and a schedule tailored specifically to your lifestyle.

4. Care Matching:

We offer personalised carer matching, depending on your preferences we find someone perfect to suit your individual needs.

5. Initial Introduction to Carer:

Spend some time getting to know your carer: their background, skillset and what makes them ideal for you. Don’t be shy: ask questions, voice any opinions and form relationships right from the beginning!

6. Ongoing Support, Monitoring, and Adjustments:

Regular check-ins to make sure you remain comfortable and satisfied during every stage. Our flexible services can adapt based on any unforeseen changes to meet your evolving needs.

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